Terms & Conditions

Making a purchase

Please feel free to browse our online shop and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. By placing your order online, you are agreeing to the following terms and conditions.

If you wish to place your order over the telephone or email you agree to the following terms and conditions as well.

When you have placed your online order, you will receive an email confirming your order.

We accept PayPal or cash on delivery as payment. Do not send your credit card information directly to us via phone, fax, mail, over the Internet or any other means as Ecotec will not accept them and cannot guarantee the safety of your confidential details. All goods will be charged in Euro. It is company policy not to accept cheques.

In the case of a price change, we will contact you first to see if you wish to proceed with the transaction.

If by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to reorder all money will be refunded.

Shipping and Handling

We ship using a courier or transport company in Ireland depending on item size and weight. A minimum charge of €35 + vat applies.

Dispatching of orders

We will normally dispatch your order to you in 1 to 3 business days by Courier.  Whilst we try to meet all our orders, we cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time as we are at the mercy of the shipping company but we can provide tracking numbers so you can track your order once it leaves us. All orders are subject to availability.

Orders placed after 12pm are not guaranteed to be dispatched the same day.

DAMAGE/LOSS IN TRANSIT/NON-DELIVERY/COURIER

It is your responsibility to inspect the goods promptly on arrival. Any claims for damages must be made by 5 pm on the day of the delivery that the parcel was signed for. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.

Items that arrive from DPD must be carefully inspected, if any evidence of damage is apparent, the goods must be signed for as “evidence of damage”, unless this is done, we can accept no liability for damages or losses.  Having signed in such a way, you as the client must then report such damage to us within 24 hours or we are unable to register a claim on your behalf.

Goods that are missing or damaged must be signed for as ‘damaged’ or ‘incomplete’. We cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

All credit card numbers are encrypted in the Paypal software when the order is placed using 128-bit encryption. They are not held in clear text on any web site, and no credit card information is stored on this website. Any subsequent orders placed over the telephone will have payment taken from the original payment method.

Guarantee

All of our products come with a 28-day Return-To-Base warranty for manufacturing defects. Goods out of packaging will only be refunded if it is shown that they are materially faulty, if this is the case please contact us first.

Contacting Us

If you need to contact us, please email us using the link on the store page, alternatively, you can call on 087 2745926 or write to us at Ecotec GMS, Clooncommons, Castleconnell, Co. Limerick V94 PK00

Privacy Policy

Please see www.ecotec.ie/privacy-policy for more information